Poor Service and Lack of Response – Budget Insurance policy number ***

Got it, Lesiba. Based on the emails you’ve shown, Lorraine Mpamonyane (or Poppy Lorraine Mpamonyane) lodged a claim with Budget Insurance for an attempted theft of her Toyota Hilux Legend 45, but received poor communication and service. She later cancelled her policy due to dissatisfaction.

Here’s a strong, factual HelloPeter report draft you can use to request a refund or resolution:

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Title: Poor Service and Lack of Response – Budget Insurance Claim No. 233/06/2026

Review: I am writing to formally lodge a complaint against Budget Insurance for the unacceptable handling of my claim (Policy No. ***, Case No. 233/06/2026).

After an attempted theft of my Toyota Hilux Legend 45, I reported the incident telephonically to Mahomatt and followed all required procedures. Despite multiple emails and calls, I received no meaningful assistance or updates. The communication was poor, and the delays were unreasonable.

As a loyal customer, I expected timely feedback and professional support. Instead, I was forced to cancel my policy due to the poor service. I am now requesting a refund for the unused portion of my premium and a formal apology for the inconvenience caused.

I urge Budget Insurance to review this matter urgently and provide written confirmation of the refund process.

Name: Lorraine Mpamonyane Contact: ***