POOR SERVICE AND LACK OF COMPETENCE

My name is Michelle Phasha. My policy number is ***. I have been insured with budget , I had claim on 16 June 2024 to my surprise my claim was rejected reason been they have send me letter on 12 June 2024 notifying me I must pay R600 to cover

Checked all my email that day and I did not received email from them so I have been leasing with Lynette Veldtsman from dispute department request for proof of email but they didn't send me the proof of email, they just sent a screenshot from their IT DEPARTMENT but it's not the proof to confirm that they actually sent me an email.

Pathetic from my insurance and very disappointed with this reply from my insurance it took them 7 days to send that proof which is impossible to understand and there are no dates showing from that screenshot this is how they **** their clients???The lady gave me an excuse to say that I was on sick leave instead of handing over the query to her colleagues but she has failed to, I have sent several emails to her with no response. They don't even deserve any.The way i was so ****en angry, I even asked to speak to the manager whom i complaint to and ask him if i will get assistant or not. Worse part the Manager Pieter provided me with the wrong email address. The level of incompetence in this company is now becoming worse. It's becoming so stressful because now i have rented the space in the nearest s**** yard, those people charges me a lot of money which i don't even have for the mere fact that i am still paying for the car that I am not even using. It's frustrating to use taxis early in the mornings to go to work while knowing that the streets out there are not safe. Loss of assets that we work hard for and struggle in the process of maintaining them and now we are being taken for granted by those who must help us. I am in serious pain and complete disappointment. I wouldn't recommend anyone to waste their time and money with BUDGGET INSURANCE. Yours Truly Michelle Phasha