Poor service and lack of communication & follow up

I laid a claim on 12 August 2015, where a sliding door window was broken and battery and tools ****** as well as battery cables damaged. I had to call every second day to get updates, if I don't call no one bothers to inform me. As a result the vehicle was at the assessment center for 7 days & another 8 days with the panel beater. There were delays/miscommunication on authorization letters to the panel beater & glasfit. Amongst them Budget Insurance (Repairs and Claims Department(s)), Farber Coach Works and Glasfit are sending me back and forth and no one is taking responsibility.<br> <br> I am disappointed and disgusted as to how the Repairs & Claims Department personnel have handled the case. I was expecting to get my vehicle today 27 August 2015 only to get a call from Glasfit to inform me that they only got the Authorization letter this morning, meaning that the window is still not fitted yet...