Poor service

I had an accident last week Thursday 02/10/2025 logged the claim and also my car was taken by since then it has been me who is calling for an updates and still am being told someone will get back to me. I am really upset and angry actually.

Furthermore , I requested my calls to be listened to because when I took the insurance this is the persons name who was assisting me if he gave me the correct name Kyran he called from a call centre in Durban I said I need the courtesy car for unfortunate even like the one am in now. But i was told it wasnt included in my cover andI requested for the call recording, i was told the request takes 24 to 48 hours that was on Friday 03/10/2025 till today I haven’t received any feedback regarding my car and for the call recording. I need answers!!!!