Poor service

I had the most traumatic experience when I had an accident on the 30th of June, Adding to that I poor experience from my insurance.

I don’t understand when sales are done excellence services provided but when you claim it’s a total opposite. They keep on postponing the update and finalisation of my claim. Poor communication Between the colleagues of my insurance, Jame Chetty send email to JP Jonker who did boarder reply. I had to personally call JP Jonker which the communication doesn’t correspond with Jame Chetty. Delay, postponement, Based on the constitution of South Africa (Section 9 BCEA) where employees are given eight hours to work when employed. As a client taking that consideration I would like request detail explanation of the delay, what was done in those hours since 30 June 2024? I am disappointed with service provide to