Poor Service

I have a service plan with Budget. On the 22nd of September 2025 I logged a claim to have my car serviced on the 23rd of September 2025. Everything seemed fine when the claim was logged. I took in my car for service and around 12:00 pm, the dealership contacted me to advise me that Budget did not authorize the claim. I then called budget and spoke to Clydale Eckersley who was not profession and not helpful. He advised me that there was 1 premium that I needed to pay and I agreed to make an immediate payment. He promised that the car will be serviced on the 23rd and I shouldn't worry. Around 3 pm, the dealership called me again to advise me that nothing has been authorized and they would be closing at 5pm. I called Clydale again to get an updated and got through to some lady who advised me that there was nothing she could do because she was about to knock off and dropped a call on my ear. At around 4:45 I called again and got through to Clydale and he advised me that the service was authorized but he did not have Peter's, from the dealership, email. During our conversation, Clydale realized that he had given me incorrect information, and he dropped the call, left me stranded. On Thursday morning, he didn't even bother to call me back until I called again. All consultant I spoke to advised me that he would call me back and he never did till today (2025-09-29). I am not happy with the service I am receiving from Budget.