1 reviews | Active since Oct 2012
Poor Service
<p>3 weeks later and still no response. Bad service for loyal customers.</p> <p> </p>
We acknowledge your complaint.
We have been in contact with the policy holder.
We have been attempting to contact you as the driver of the vehicle, without success. Our Customer Relation Specialist will direct message her number to you in order for you to kindly return the call.
Kind Regards,
The Budget Insurance Team.
We acknowledge your complaint.
We have been in contact with the policy holder.
We have been attempting to contact you as the driver of the vehicle, without success. Our Customer Relation Specialist will direct message her number to you in order for you to kindly return the call.
Kind Regards,
The Budget Insurance Team.
Update
As discussed with our Customer Relation Specialist, the claim has been finalised. We have arranged with the claims team to contact you to discuss the way going forward.
We apologise for any inconvenience this has caused.
Kind Regards,
The Budget Insurance Team.
Update
As discussed with our Customer Relation Specialist, the claim has been finalised. We have arranged with the claims team to contact you to discuss the way going forward.
We apologise for any inconvenience this has caused.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist, we have established that authorisation for repairs of your vehicle was never received by the repairer, which was an error from our side. Please accept our sincere apologies for the inconvenience this has caused.
We confirm that authorisation has since been received by the repairer and that the necessary arrangements were made to have the vehicle repaired.
Thank you so much for your kind understanding and we invite you to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist, we have established that authorisation for repairs of your vehicle was never received by the repairer, which was an error from our side. Please accept our sincere apologies for the inconvenience this has caused.
We confirm that authorisation has since been received by the repairer and that the necessary arrangements were made to have the vehicle repaired.
Thank you so much for your kind understanding and we invite you to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Budget Insurance Team.