Poor service

Firstly, if you do business with this insurer be sure you have a good lawyer. I even went to the ombudsman(never got any feedback), to no avail. Not everyone can afford a lawyer but at the end I will have no other choice. On the 25th of February I had an unfortunate incident where I was ambushed by ******s by putting stones in the road at around midnight. My car got damaged in the process. I was ****** of my belongings, including my cell phone. So I had people help me and paid to get my car transported to my house. It took Budget more than week to pickup the car. Nearly a month later I was informed that they going to write off my car, 2 days later I was informed that they going to repair my car and I must stay in touch with Witmid panel beaters. Here is Budget just leaves it to you to sort out your own problems. After several auto reply/ sent messages from the repairer, I contacted Budget again for assistance. The automated messages only say awaiting spares no estimated delivery date, and that is unacceptable for me as any project has an end date whether you make it or not. Later I complained again in an email to Budget they contacted me and ensured me that I will receive feedback. Bud as usual it was the last, I heard of Budget regarding the repairs. Later they increased the monthly instalment with about 25% yet the car is still in for repairs, this is how they will rob you from your money. Today 25th October I still don’t have a car, I have zero feedback and I pay a monthly instalment for a car that I have no use of, not to mention the insurance instalment. Together I pay more than R7000 a month and have nothing to show for it. Please people think again before opting for this insurance, they never even paid the towing of the vehicle from the Hi-way to my house. You will have endless problems.