Poor service

I have a client who signed up with you guys... we have been trying to get thru to your call centre to the following numbers for the past hour and each time your consultants drop the calls as they come thru and i get an engaged line after the wait to be put thru on your hunting lines.... Its pathethic that since 2010 you guys still have sales consultants and retentions department that we couldnt get thru for nearly an hour... Contact us New Sales Quote (Not yet a customer)***Customer Services or Submit a Claim(Active policy holder)***these are the numbers i got from google and tried your call center... i work for toyota as a GM.. i will never use or ever recommended any of our affiliated dealers to use you guys. in fact i will send a mail out to all other dealers regarding your pathethic service.... if i was a client in an accident trying to get thru you then what... you guys have become pathethic... i actually worked for you guys from 2007 to 2010 and melody redmann who was the GM at the time would have never allowed such activity of dropping calls on a hunting line to customers... that drops the value of your entire brand because of a couple of bad agents... i was in your super club as one of your top 5 sales agents within the entire group and we never did such things hey... pathethic.