Poor Service

HI, I logged a claim in May for flood damaged to my property with Budget. The assessor did come through 3 weeks later but there was a long delay in him submitting the report/assessment to Budget. Budget then changed my online status of the claim to 'Not-Paid' with no feedback to me. They tried calling me but I was unavailable. I called and was told that the agent Nikita will call me back last week. I am still waiting, I have only ever claimed three times with Budget and all claims have been declined. Still no feedback.