Poor service

I don't know I am getting frustrated and disappointed with the Budget Insurance team on the 30th March 2023 I requested road side assistance for my car to be pulled from paving, they sent someone from FirstHelp team (Freddy Langa) who subsequently damaged the bumper of my car during towing process even his working tool is still stucked on my car (I have sent pictures) and to this day I haven't got any feedback or developments I sent an email to both companies they keep saying they will come back to me but they don't just today I called and they told me that the damages department team will contact me at in 10 minutes that was in 11:30 but till now no one has called i spend over 15 minutes on that call, the costs of calling so far is way too much and I still don't get assisted so maybe they are comfortable if we communicate in public just now I spoke to Lungile who is telling me that we are coming from long weekend and they have high volume calls, i even made her aware that I have been calling multiple times my airtime will cut me off and eventually it did but there's no call back from her or anything. I have been with budget for over 2 years with no claim history and I haven't skipped not even a single premium now their service provider has damaged my car and no one can't account. I am very very very angry this is unacceptable and a bad way of running a business. Are you even aware of the costs occurred because of the incident having to use public transportation in my condition and still my matter doesn't get to be attended to. This is high level of incompetence.