Poor service

I had insurance policy with budget and on 18 April,I sold my car and ask them for a refund.i spoke to Aalisaho and she asked me to send proof that I had indeed sold the car so that they can start with pro rata refund but no feedback and send another email and still no response.when I joined budget was told my insurance start date is aligned with my pay day since it's 16 every month but when asked for refund they say is first day until end of month.there is no honesty and transparency.This is almost a norm to every company that you are cancelling a contract with them.they will make you stay long on the phone and test your patience