Poor Service

In January of 2018, I was involved in a car accident, at which I logged a claim with my policy: Accident Claim - Policy Number: ********** 88 2 MISS Z MAFETO'. All the necessary accidental claim documents were shared with the policy and it was agreed that I will need to pay for an access fee in order for my car to be fixed and escalate the matter to the legal department so that they will help reclaim my money from the third party, as I was not in the fault. What frustrates the most is not getting any feedback from the policy on the progress made to date and it's been a year since the accident. Whenever I try to follow up with the policy, I'm unlikely to get through to the legal unit.

I am sharing my story with the hope that anyone who has or is a client of a budget and had a similar experience, were they able to get assistance and if so how.