Poor service

My car was ****** on the 20/09/2018 and was recovered bu Netstar same day. I went to identify it and pick it up from the pound on the 21/09/2018. Budget sent a tow truck 22/09/2018. On all of this time thet have been contacting me on progress. On Tuesday 25/09/2018 Shane from budget insurance called me asking whether the tow truck had come yet even though i spoke to him on the same saturday that the tow truck came. Today 2/10/2018 around 7:30am Shane called me to ask whether I still wanted to proceed with the claim. I could not understand as my car was with Budget Insurance. I called the tow truck company and they told me that they took my car to where Budget said they must take it. I called the company where my car was and was informed that they were still waiting for the assessor from Budget Insurance. So for the whole of last week my car was just sitting there and budget had the audasity to ask me whether I wanted to proceed with the claim. I am more than angry as this means It will take even longer to have my car fixed and i have to make other means of transportation