1 reviews | Active since Mar 2011
Poor Service
I log a complain and 4 days later no feedback and tried the chat online still no feedback
Your reference number is ********** 215.
Please see your conversation with our online support team below.
IC: Budget Online Web Support IC: Interaction transferred to Budget Chat. IC: All consultants are busy assisting other customers. IC: Your position in queue is 1. IC: Your estimated wait time is approximately one minute. IC: To leave a voicemail, type YES and click the send button now. Alternatively please wait for the next available consultant. JACOB: I was chatting to Thobile JACOB: and got disconnect IC: All consultants are busy assisting other customers. IC: Your position in queue is 1. IC: Your estimated wait time is approximately one minute. IC: To leave a voicemail, type YES and click the send button now. Alternatively please wait for the next available consultant. IC: All consultants are busy assisting other customers. IC: Your position in queue is 1. IC: Your estimated wait time is approximately one minute. IC: To leave a voicemail, type YES and click the send button now. Alternatively please wait for the next available consultant. IC: Interaction alerting Amanda Ketsekele. IC: Amanda Ketsekele has joined the conversation. Amanda Ketsekele: Good day Jacob, how may I assist you? JACOB: I was disconnected just now i was chatting to thobile JACOB: regarding the terms and conditions of the unspecified item JACOB: JACOB: JI PHEKO, ********** 408086, ********** ********** JACOB: above are my details Amanda Ketsekele: I am a representative acting under supervision of Budget Insurance. I comply with the Fit and proper requirements of Honesty and integrity and I am working towards completing the competency requirements. I do however want to assure you that I am fully capable of assisting you.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
Update:
Our Customer Relation Specialist discussed your complaint with you. We confirm that the policy terms and conditions were emailed to you which will enable you to fami****ise yourself with the content.
We further apologise that you were not contacted back regarding your initial request, we will address this part of your complaint on an internal basis.
We invite you to contact our Customer Relation Specialist if you need further assistance and confirm that this matter is finalised. .
Kind Regards,
The Budget Insurance Team.
Update:
Our Customer Relation Specialist discussed your complaint with you. We confirm that the policy terms and conditions were emailed to you which will enable you to fami****ise yourself with the content.
We further apologise that you were not contacted back regarding your initial request, we will address this part of your complaint on an internal basis.
We invite you to contact our Customer Relation Specialist if you need further assistance and confirm that this matter is finalised. .
Kind Regards,
The Budget Insurance Team.