Poor service

Last year December I submitted a claim and it was approved within a week and I had to take my car to Renew it in Edenvale and I was not happy with their and I was told to bring my car back on the 20th February when I get there they only inspected the car and booked my car for the 13th of March but still their rework was not satisfactory again and I sent one of the telesure consultant and email and I gave him a call, he said he will come back to me that was two weeks ago up until today I haven’t heard anything from Budget insurance regarding this issue and I’m loosing patience now and I’m going to take this further if this issue is not attended to by end of business today