Poor Service

On Monday 2 April 2018 i had a break in at my home in the afternoon. The very next morning i logged a claim online with budget. A day and a half later i have received no acknowledgement of the claim and no one has contacted me to proceed with the claim. I then called budget to find out what is happening with my claim because no one has contacted me. The lady i spoke too then says the claim has to be captured over the phone as that is how they work. She estimates that this will take over 30 minutes to do. I then ask her to please call me back if it will be that long because 30 minutes is a lot of airtime on a cellphone. To my amazement she says she cant do outbound calls and she will log a request for someone to call me. So now i must wait days again for someone to call me? This is very disappointing service. Didn't realize it was such a hassle to log a simple claim.