Poor Service

I noticed that my annual increase on my insurance went up with more than 20% increase, I called budget on the 12/10/15 and I was told not everything in recorded that's why the sent us contract at the end of the call. I told the consultant at Budget that I remember very well that I have checked on that with the consultant that I was talking therefore I requested the recording to be sent to me so that i can listen to it, I did not get call as requested and I therefore call again on the 16/10/15 which I was promised and I did not get it instate I was told that the checked my risk and the increase of more than 20% was based on that, now the insurance debit order went off with more than 20% increase and I still did not get the recording. I used to believe Budget is good company however I noticed that the are the worse , no one came to me in a period of two weeks to update if they are struggle to get the recording or something, I will not recommend people for budget and I still need the recording as the promised that it will be available upon your request.