Poor sercice, lack of communication and update Vaps Budget insurance

Policy number *** Warranty policy. The poor service received from Vaps under budget insurance is appalling. A claim was lodge in December before Christmas to date we have not received a response in writing no phone calls nothing. When you phone their call centre you hold for over 30 minutes to speak to someone or if you lucky and you get through the person promises to escalated to a manager for urgent feedback. We were claiming for a specific item for a car that is not drivable which is used by my son to get to school! Their auto email recently confirmed that we must not reply to the email they will give feedback within 24hrs till now nothing.

Ziyanda Kufa is the agent who has been copied including the TIHSA warranty email today no respond. I never expected this type of service but here we are today kids started in school yesterday and we are not able to use the car because we are still waiting for a response.