TN
Thiagen N
1 reviews | Active since Aug 2015
04 Aug 2015, 10:03
Poor Response to Car Accident Claim
I reported a car accident involving my BMW 320D White on 14/07/2015.I was told by Dinesh Somayi that it would take 7-10 working days.It is now the 4/08/2015 and my car is still at home.I have made several calls and gotten some sms's.I have been on leave from 27/07/2015 to 31/07/2015.Now I am in a situation were I will have to start missing work because my car is not fixed.Ryan Kisten assured me that Dinesh woould phone me on 03/07/2015 and I was also expecting a call on 31/07/2015 after calling on 30/07/2015.I am disabled and cannot take public transport so please assist to resolve this situation as it is a crisis.
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Budget Insurance's replyOfficial
04 Aug 2015, 11:41Hello thiagennatesan,
We acknowledge receipt of your complaint.
The service as you explain it is not acceptable at all and will not be tolerated. We will investigate the service failures on an internal basis and address the matter on an internal basis.
One of our Customer Relation Specialist attempted to contact you on the number provided, unfortunately without any success and we have left a detail message on your voice mail.
Please accept a call from our Claims department who will be in contact with you shortly to discuss the final outcome of your complaint with you.
We truly apologise for the frustration caused.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
The service as you explain it is not acceptable at all and will not be tolerated. We will investigate the service failures on an internal basis and address the matter on an internal basis.
One of our Customer Relation Specialist attempted to contact you on the number provided, unfortunately without any success and we have left a detail message on your voice mail.
Please accept a call from our Claims department who will be in contact with you shortly to discuss the final outcome of your complaint with you.
We truly apologise for the frustration caused.
Regards,
The Budget Insurance Team.
Budget Insurance's reply04 Aug 2015, 11:41
Official
Hello thiagennatesan,
We acknowledge receipt of your complaint.
The service as you explain it is not acceptable at all and will not be tolerated. We will investigate the service failures on an internal basis and address the matter on an internal basis.
One of our Customer Relation Specialist attempted to contact you on the number provided, unfortunately without any success and we have left a detail message on your voice mail.
Please accept a call from our Claims department who will be in contact with you shortly to discuss the final outcome of your complaint with you.
We truly apologise for the frustration caused.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
The service as you explain it is not acceptable at all and will not be tolerated. We will investigate the service failures on an internal basis and address the matter on an internal basis.
One of our Customer Relation Specialist attempted to contact you on the number provided, unfortunately without any success and we have left a detail message on your voice mail.
Please accept a call from our Claims department who will be in contact with you shortly to discuss the final outcome of your complaint with you.
We truly apologise for the frustration caused.
Regards,
The Budget Insurance Team.