1 reviews | Active since Apr 2014
Poor respond time
I was involved in a accident on the 26/11/17 and all this time i'm the one calling for feedback and even after calling i never get any respond because the guy that is working on my investigation is never around, the past week i call from Monday till Friday and all i could get was the person was not in the office and the will send him a email from Monday he only got back to me on Friday and still the investigation was not done. all i want to know is that, how long does it take for a investigation and is the a way of getting feedback if the investigator is on holiday or out of office. it has been full 2 weeks and this is the 3rd week
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Special we apologise for the frustration you are experiencing. We will request that you are contacted by the relevant claims team by no later than close of business today.
We will also investigate any/all service failures and address it on a internal basis.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Special we apologise for the frustration you are experiencing. We will request that you are contacted by the relevant claims team by no later than close of business today.
We will also investigate any/all service failures and address it on a internal basis.
Kind Regards,
The Budget Insurance Team.
Update:
We are aware of your matter and is currently dealing with it.
Kind Regards,
The Budget Insurance Team.
Update:
We are aware of your matter and is currently dealing with it.
Kind Regards,
The Budget Insurance Team.