SG
Scelo G

1 reviews | Active since May 2024

09 Apr 2025, 15:02

Poor repair work

My vehicle was recently involved in an accident and was subsequently approved for repairs. While I appreciate that the repair work was completed, I’ve encountered a serious issue since receiving the vehicle back — it shakes noticeably while idling. Rivonia Renew It informed me that the issue was due to worn engine mountings. However, given that the vehicle is relatively new, this explanation didn’t quite make sense to me, so I took it to Toyota for a second opinion. The Toyota mechanic identified the following issues: Engine mountings are bent Gearbox mountings are also bent Right lower control arm is bent Window washer bottle is cracked Steering wheel is misaligned I’m grateful for the work done, but unfortunately, the repairs have not restored the vehicle to its pre-accident condition. None of these problems existed prior to the accident, and as it stands, the vehicle is currently undriveable.

0
Replies (2)
Budget Insurance
Budget Insurance's reply09 Apr 2025, 15:06
Official
 Hi Scelo

 That is concerning to hear, and we would like to apologize for the service and experience. Our team will be in contact with you to discuss your   concerns.

  Kind Regards, 

  The Budget Team
SG
Scelo G's update22 Apr 2025, 13:12
Reviewer Update
Hi budget, hope you are well.

Your team hasn't called in yet, instead I called them and they told me the accessor will give me a call about the way forward it's been a week I am still waiting for the call.

Its said that I can't drive the vehicle and I'm still paying you guys but I am not getting any help.

I also tried following via email and the calll centred