1 reviews | Active since Jan 2012
Poor/Lack of Service
<p>I was in the unfortunate situation of having a young lady going through a red robot and crashing into the right rear of my car. After paying an excess of R4100.00 and my car going back to the panel beaters a few times. I'm still awaiting the refund of my excess.</p> <p>The accident happened over six months ago and I believe the SLA times with Sanlam has come and gone.</p> <p>Buget Insurance's service is absolutely shocking!</p>
Thank you for bringing this matter to our attention.
According to the information at our disposal; we note that you have already spoken to the manager of our Legal Department regarding the status of the recovery. We can however understand your frustration and requested that the matter be escalated with the third party's insurance company; in the hope of a quicker resolve. There is normally no time period attached to a recovery as it can take anything up to 3 years for a successful recovery to be made as it solely depends on the processors of the other Insurer.
We have requested that the manager keep you updated regarding the escalation.
Kind Regards
The Budget Team
Thank you for bringing this matter to our attention.
According to the information at our disposal; we note that you have already spoken to the manager of our Legal Department regarding the status of the recovery. We can however understand your frustration and requested that the matter be escalated with the third party's insurance company; in the hope of a quicker resolve. There is normally no time period attached to a recovery as it can take anything up to 3 years for a successful recovery to be made as it solely depends on the processors of the other Insurer.
We have requested that the manager keep you updated regarding the escalation.
Kind Regards
The Budget Team