SR
Simthembile R

1 reviews | Active since Feb 2018

07 Feb 2018, 15:24

POOR FEEDBACK / RESPONSE

I have a bad experience with the service i got from Budget Car Insurance. i joined the policy but when i want to amend my policy i struggle a lot but they deduct money every month. i want to cancel the policy but no response from the call center operators . the service is very poor and i wont recommend to anyone because they will be wasting money.

0
Replies (3)
Budget Insurance
Budget Insurance's reply07 Feb 2018, 15:34
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialist attempted to contact you, without success and a message was left on your voice mail. We confirm that we have tried to connect with you online support as well, without success.

We will gladly assist you with your request but need to speak to you in order to assist you. Our Customer Care department will attempt to contact you again.

Kind Regards,
The Budget Insurance Team.

Best regards,

SR
Simthembile R's update07 Feb 2018, 15:45
Reviewer Update
why do i have to write a review for you guys to respond. please call me on ********** or cancel my policy
Budget Insurance
Budget Insurance's reply08 Feb 2018, 12:53
Official

Update:

As discussed with our Customer Relation Specialist, we confirm that your request is not for Budget but rather a partner. We have requested that make contact with you to assist you with your concerns.

Trust you will find the above in order,

Kind Regards,
The Budget Insurance Team.

Best regards,