Poor Customer Service

My 68 year old mother put in a claim on the 24th of April, we are nearing 2 months and the consultant I spoke to uNokuthula was so rude insensitive and pompous telling me that she will check if the consultant has received the relevant documents. It’s true when they say a black man’s biggest enemy of success is a black man. I’ve never experienced such poor service with the almost lack of professionalism when dealing with an irate customer. I was deprived the process/information to escalate the matter.