Poor customer Service/

On Friday 12/03/2021, My fiancee put in claim for 2 damaged tyre to be replaced. Agent at Budget told her to take vehicle to Tiger wheel and tyre and we did so with AA assistance. To our surprise claim took long to be registered as after we sent them email with required documents we have to contact them again to check if they've received as after sending everything they wont revert back to you. Quote was sent by Tiger wheel and tyre and when they approve the claim they wanted us to pay more money than their policy documents was stating. As we understand the attached policy docs we atleast have to pay half price of each tyre. The service they are providing is as opposite as the one they advertise on National TV.

How long will customers/clients be treated with dignity by this so called Budget Insurance. My wish is for this nonsense to stop for them to sent us sms and calling us to sell their nonsensical insurance just to make money. We are bread winners also and law abiding citezen of South Africa but to be treated like this is unfair.

Who will protect us against this murphias who are taking our money on monthly basis but when is time for them to assist, they giving us absolutely *******.

My Fiancée's name is Celiwe Nkosi at the moment she does not have transport to work because of Budget Insurance. All news are on State Capture and state are ignoring or forgotten what we going through because of this heartless people doing some get rich quick skim.