Poor customer service and unprofessionalism by Budget Insurance

I am utterly disappointed and disgusted by the poor service and lack of professionalism and from Budget insurance.

I was involved in an accident on 04 February and reported the incident on the same day. I did everything that was required of me and submitted all necessary documents. I’ve only received one call from the assessor, informing me that the car will be taken to Akasia Autohouse for repairs. I’ve had to follow up with Budget Insurance on multiple occasions and was told by one of their employees that I should contact Akasia Autohouse directly as the car has been sent for repairs. The poor service and lack of professionalism shown Budget is appalling as I’ve called to lodge a complaint more than twice and they only response I’ve received is that they are escalating the matter. No follow up call regarding the complaints lodged, lack of courtesy to keep me informed about my claim and updated on the progress of the repairs, nothing…

What’s more disappointing is that Budget urges the client to give a good review on Hello Peter while the claim is in process and repairs have not started. They fail to inform clients regarding the status of their claims and repairs to their assets. I have had to constantly call the repairer regarding the progress and they cannot confirm when the repairs will concluded as they have not started, it is almost 2 months since the claim has been submitted and we are still don't get any information.