Poor customer service and they continue to debit my account even after I canceled my policy

I received poor customer service from budget insurance and there was miscommunication within their agents which led to my frustration therefore cancelation of both my claim and policy. Both which were not requested and the third party kept receiving messages to make a payment when my claim wasn't finalised since I cancelled it, there was no payout of fixing of the car but they still claimed money from the third party. The whole situation made me look like a ***** or **** to the third party. Their agents were insensitive and made it seem like they are just a hungry money scheme after people's money whether they are satisfied with the outcome or not, which I never received a followup on.to them, I am just another policy number with no emotions. I have requested voice recordings of calls between their agents and I, over a month ago and they have failed to provide me with those. they still continue to debit my account to this month when cancellations were made telephonically in November.