Poor customer service

I am so disappointed with the level of customer service received by Buyelwa Peter. I received a missed call from her on Tuesday, of which I could not take the call as I did not hear my phone ring. The next day, I called in and spoke to one of the agents to ask Buyelwa Peter to call me back, no call whatsoever. The following day, I called again asking the agent for Ms. Peter to call me, no call from her. It's been 3 days without feedback. This claim of mine is so unpleasant that I just wonder if they do care about their customers. I'm so disappointed because this claim has been dragging for almost 2 months as my accident happened on the 17th of February, even today I'm still on it. This experience with Budget is so frustrating and disappointing