Poor customer service !!!

This is my 2nd review of Budget Insurance and I still mantain that they are a *******. I have asked for them to send me my first sale call recording which is a conversation between me and their sales consultant since the 19th of December 2021, the only response I get when I try making a follow up again is that a consultant will give me a call back with feedback. I am cancelling their services and instead will look for a better insurance company who will put my needs first. Budget insurance claim process is too long, their sales staff is ***********, their service to customers is poor. How is it that it can take 7 full weeks for a mere call recording to be retrieved from 1 profile and sent? Worst insurance company to ever consider. I should’ve cancelled their services the moment I saw red flags 🚮