Poor Customer Service

I sent my car in for rectification on poor work done on an accident claim from December 2018. The panelbeaters took the car in and found that the problems on the car are accident related. At this point I'm supposed to get car hire as my policy says. I am still awaiting it and the repairs consultant, Junior, is not answering my calls. I am really tired of this kind of treatment from budget insurance; I am almost 5 months without my car and I'm really fed up. I would not recommend them even if they paid me!