Poor customer care

I was in a accident on the 14th of December, I still have not been able to take my car in for a assessment at the panelbeater. They asked me to do a self assessment and estimated the value. I also took my car in to another panelbeater and they said there is likely more damage than quoted on. I have been with them less than 6 months and now have to pay a additional fee of R 4500.00.

They say they have emailed the panelbeater but when I phone the panelbeater they say they have not received a email. I just really want my car fixed I am unable to drive with it because of the chassis being bent. I use my car for work and have to now use my mother's car.

It's going to cost me so much I just want the service for what I am paying for ID that too much to ask.