TJ
Tybalt J
1 reviews | Active since May 2022
25 May 2022, 15:50
Poor customer care
It’s now 1 month and 1 week I haven’t got anything tangible, my car is not fixed and they haven’t even started, no update nothing. this is the worst experience from business insurance, they don’t call to give you feedback you have to call them every time and they don’t give a proper explanation🥹. I’ve been waiting for their call since Friday until now no one called me. Terrible experience
Helpful (0)
Replies (8)0
Replies (8)
Budget Insurance's replyOfficial
25 May 2022, 16:25Hi Tybalt,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply25 May 2022, 16:25
Official
Hi Tybalt,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
TJ
Tybalt J's updateReviewer Update
25 May 2022, 16:38From the day I submitted my claim until now I’ve lost 7800 just for the school transport and it doesn’t look like you care 😡
TJ
Tybalt J's update25 May 2022, 16:38
Reviewer Update
From the day I submitted my claim until now I’ve lost 7800 just for the school transport and it doesn’t look like you care 😡
Budget Insurance's replyOfficial
25 May 2022, 17:13Hi Tybalt,
We are really sorry to hear this.
We have escalated the matter to management to investigate further.
Kind Regards,
The Budget Insurance Team
We are really sorry to hear this.
We have escalated the matter to management to investigate further.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply25 May 2022, 17:13
Official
Hi Tybalt,
We are really sorry to hear this.
We have escalated the matter to management to investigate further.
Kind Regards,
The Budget Insurance Team
We are really sorry to hear this.
We have escalated the matter to management to investigate further.
Kind Regards,
The Budget Insurance Team
TJ
Tybalt J's updateReviewer Update
26 May 2022, 15:28I haven’t received anything yet, when are you guys going to call ?? This is what you do it’s very bad
TJ
Tybalt J's update26 May 2022, 15:28
Reviewer Update
I haven’t received anything yet, when are you guys going to call ?? This is what you do it’s very bad
Budget Insurance's replyOfficial
26 May 2022, 19:34Hi Tybalt,
We do see that an agent has been in contact with you today and they will be in touch with you tomorrow as well.
Kind Regards
The Budget Insurance Team
We do see that an agent has been in contact with you today and they will be in touch with you tomorrow as well.
Kind Regards
The Budget Insurance Team
Budget Insurance's reply26 May 2022, 19:34
Official
Hi Tybalt,
We do see that an agent has been in contact with you today and they will be in touch with you tomorrow as well.
Kind Regards
The Budget Insurance Team
We do see that an agent has been in contact with you today and they will be in touch with you tomorrow as well.
Kind Regards
The Budget Insurance Team
TJ
Tybalt J's updateReviewer Update
30 May 2022, 15:09This is what budget insurance do, I’m still waiting and I’m loosing a lot of money waiting for something I’ve been pay for to avoid pressure in my life, I don’t know what’s taking long?? I don’t want to keep on chasing you guys it gives me headache. I gave them what they wanted on Friday and still waiting 😡
TJ
Tybalt J's update30 May 2022, 15:09
Reviewer Update
This is what budget insurance do, I’m still waiting and I’m loosing a lot of money waiting for something I’ve been pay for to avoid pressure in my life, I don’t know what’s taking long?? I don’t want to keep on chasing you guys it gives me headache. I gave them what they wanted on Friday and still waiting 😡
TJ
Tybalt J's updateReviewer Update
30 May 2022, 15:11The world have to know that you’re careless about your clients and I’m regretting for being your client at the first place 😡
TJ
Tybalt J's update30 May 2022, 15:11
Reviewer Update
The world have to know that you’re careless about your clients and I’m regretting for being your client at the first place 😡
Budget Insurance's replyOfficial
30 May 2022, 15:24Hi Tybalt,
We are really sorry to hear this.
We have escalated the matter to our management team to provide your feedback.
Kind Regards
The Budget Insurance Team
We are really sorry to hear this.
We have escalated the matter to our management team to provide your feedback.
Kind Regards
The Budget Insurance Team
Budget Insurance's reply30 May 2022, 15:24
Official
Hi Tybalt,
We are really sorry to hear this.
We have escalated the matter to our management team to provide your feedback.
Kind Regards
The Budget Insurance Team
We are really sorry to hear this.
We have escalated the matter to our management team to provide your feedback.
Kind Regards
The Budget Insurance Team