poor customer care

I have received an sms that my instatement was sent through on the 24/6/2024. My instatements are set to go off every month of the 25/6/2024. I did not receive any debi checks on my account from budget. I called the call center and was speaking to Busiswe when she rudely put me on pause. When i said hello she said she was listening. when I asked to speak to a team leader, she said yes sure. she than came back to inform me she is in a meeting and will call me back. she had me on hold for 5 seconds. this treatment is unacceptable. you have increased my premiums and sent my installment before my pay day, I will now be charged for this. Unacceptable behavior. What is the use of a contact center if you treated so poorly.