Poor customer care

I have been a client of Budget Insurance for approximately five years. During this time, I experienced repeated debit order deductions being processed prior to the agreed debit order date. I raised this concern before and I was advised to accept the debit order mandate, which I did. However, the issue continued caused a huge inconvenience in my finances and as a result I made the decision to cancel my policy today.

Now what was particularly concerning was the absence of any meaningful effort to retain me as a longstanding customer. My complaint was not handled with the level of attention and customer care one would reasonably expect after five years of loyalty, I was just told you have to accept the debit order mandate, question is how many times exactly?

This experience has left me dissatisfied with both the service and the handling of clients concerns. Policy number was ***.