Poor communication and time to process my claim

Hi, I submitted my claim on the 16 of november and at budget insurance, no one cares to update me regarding my claim I have to call them almost every day and they tell me that the person dealing with your claim will call you before the end of business for a week now. I regret the day I moved to this insurance, yes it's cheap but maybe that's why the service is also bad I need to tell my parents to change their insurance they too old to be stressed by budget insurance