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pelonomi M
1 reviews | Active since Dec 2012
08 Dec 2025, 17:43
Poor claim service from Godfred Kleinbooi
Good afternoon
Can I please get assigned another person to assist with my claim. I had an accident on the 18th November, even today there is no progress with my claim. Godfrey Kleinbooi is not assisting me, he is not prioritizing my claim. He does not respond to my email, he does not call to give me a update. He sent an email on the 08 December, notify me the car is repairable which is the same email he sent on the 24th November.
I need to understand why is such a small claim taking too long. Can I please get someone who is willing to assist and who cares.
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Budget Insurance's replyOfficial
08 Dec 2025, 17:50Hi Pelonomi,
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply08 Dec 2025, 17:50
Official
Hi Pelonomi,
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team