Poor claim management

The was an attempt to ***** my car in January 2019. The grille was broken and after that my car was rejecting the key. I called budget insurance and my car was towed away. I received no communication whatsoever until I started to make follow up two months later. I was then referred to clyd, on the third month, who is dealing with my claim. He indicated that he went back to the scene 3months later and no one could confirm the incident. This is a business area by the way. I then requested clyd to release my car and I will fix it myself as I could pick up that there is huge effort to decline my claim. He later(3 days later) said the insurance will cover my car. On the fourth month I received a call from the panelbeater indicating that they are done with my car but it is rejecting the key. I explained that, in the first place the car was towed because it was rejecting the key. The panelbeater was surprised. I went to see my car and new tyres was put in. The grille was still the same. I asked about what I claimed and the panelbeater told me that Clyde said he is rejecting my claim as it is not related to the incident. He said the ignition is failing because of warrantees. The same reason which was given to my brother by budget insurance on his insurance policy. I then wrote an email to Clyde requesting a report of what was done on my car and also explanation of whether the grille was also warantees and why my tyres where changed because my claim had nothing to do with the tyres. The same day I got a call from a rude and very unprofessional consultant representing budget insurance, indicating that I must go and get my car because the insurance will not cover the ignition. She said I must not even expect a response from Clyde. I wrote another email to Clyde 5days later to establish why is he not responding. He then responded saying he escalated the matter to the insurance. He further said he is outsourced by budget insurance. Its been 5months and still my car is not in my possession and still fixed and I have been paying insurance for this car for 5 months. This is extreme Poor claim management, bad turnaround times and Unfair treatment. I truly don't understand why clyd **** to me that the insurance has approved my claim. He wasted my time and my money. The money I paid in my premiums could have fixed my car already