Poor and unprofessional service

I am experiencing very poor service as a third party claimer too, on Sunday the 28th of March 2021, I was driving with a friend then two cars were racing at a 60 km/h zone one guy pumped me from the back my car spinned 3times on a road and hit a street light the guy admitted to being wrong, now coming to claim to Budget insurance to fix my car they requested pictures from me I sent them on the 31st of March now when I call to follow up on the 6th of April they told me the lady I sent pictures to is on leave I then requested a new e-mail to send the pictures to, later when I call to verify if she received the pictures they told me that lady is on lunch, so now I am busy waisting my airtime with no progress mind you I am currently not working and need urgent assistance with fixing the car whilst using it for job hunting, now I called in this morning to get feedback they are telling me about 48 hours. I mean this is inconvenient and unprofessional. Thinking that I was about to change take budget insurance lesson learnt they are unprofessional.