aH
andre H

1 reviews | Active since Oct 2013

27 Nov 2019, 18:06

Policy is not clear enough

On 16 November 2019, I accidentally fell on to my washing machine damaging the lid of the spinner. As a result of this, the spinner is working a 100%. I contacted my insurance company on 19 November and the operator who assisted was very professional and she consulted with her supervisor who in return told her to register my claim. I then received a call from the insurance company who informed me that my claim is rejected because I'm only covered for televisions, glass and mirrors that is accidentally damaged. I told them that the policy does not state that only those items will be covered. I was under the impression that those items were being used as examples. I would not have a problem if the policy did stipulate clearly that those items would be the only covered items under the policy. I'm just very disappointed in that regard. I will still continue conducting business with budget insurance regardless of the result

0
Replies (3)
aH
andre H's update27 Nov 2019, 18:18
Reviewer Update
#blackfriday
I would also like budget insurance to rewrite the policy document in order for everyone to clearly understand the terms and conditions of there policies. I knew what the policy covered and if the operator on the day also knew what is covered and not then I would've understood
aH
andre H's update27 Nov 2019, 18:20
Reviewer Update
#blackfriday
I would also like budget insurance to rewrite the policy document in order for everyone to clearly understand the terms and conditions of there policies. If I knew exactly what the policy covered and if the operator on the day also knew what is covered and not then I would've understood
Budget Insurance
Budget Insurance's reply27 Nov 2019, 19:04
Official
Hi Andre,

Thank you for your feedback. 

We will be in contact to address your concerns. 

Regards, 

The Budget Team