1 reviews | Active since Oct 2013
Policy is not clear enough
On 16 November 2019, I accidentally fell on to my washing machine damaging the lid of the spinner. As a result of this, the spinner is working a 100%. I contacted my insurance company on 19 November and the operator who assisted was very professional and she consulted with her supervisor who in return told her to register my claim. I then received a call from the insurance company who informed me that my claim is rejected because I'm only covered for televisions, glass and mirrors that is accidentally damaged. I told them that the policy does not state that only those items will be covered. I was under the impression that those items were being used as examples. I would not have a problem if the policy did stipulate clearly that those items would be the only covered items under the policy. I'm just very disappointed in that regard. I will still continue conducting business with budget insurance regardless of the result
I would also like budget insurance to rewrite the policy document in order for everyone to clearly understand the terms and conditions of there policies. I knew what the policy covered and if the operator on the day also knew what is covered and not then I would've understood
I would also like budget insurance to rewrite the policy document in order for everyone to clearly understand the terms and conditions of there policies. I knew what the policy covered and if the operator on the day also knew what is covered and not then I would've understood
I would also like budget insurance to rewrite the policy document in order for everyone to clearly understand the terms and conditions of there policies. If I knew exactly what the policy covered and if the operator on the day also knew what is covered and not then I would've understood
I would also like budget insurance to rewrite the policy document in order for everyone to clearly understand the terms and conditions of there policies. If I knew exactly what the policy covered and if the operator on the day also knew what is covered and not then I would've understood
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Budget Team
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Budget Team
