LM
LuCharles M
1 reviews | Active since May 2020
20 May 2020, 15:50
Policy complaint
A worst service ever.
A consultant called me before lockdown and tried to sell me another insurance product since am a good customer,i told him to first escalate my issue of not receiving a no claim bonus since i never claimed and am with them for over a year now. Secondly,to raise an issue of premium increase while my car keeps on depreciating,is there any common logic on that?
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Replies (2)0
Replies (2)
Budget Insurance's replyOfficial
21 May 2020, 08:19Hi LuCharles,
We acknowledge receipt of your complaint.
We have requested that you are contacted in order to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We have requested that you are contacted in order to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
Budget Insurance's reply21 May 2020, 08:19
Official
Hi LuCharles,
We acknowledge receipt of your complaint.
We have requested that you are contacted in order to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We have requested that you are contacted in order to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
Budget Insurance's replyOfficial
21 May 2020, 12:47Hi LuCharles,
Thank you for taking time out to discuss your concerns with us. We have since arranged that you are contacted by our services team to assist you with the bonus status and we have also discussed the increase of premium with you.
We confirm that this matter is now resolved.
Kind Regards,
The Budget Insurance Team.
Thank you for taking time out to discuss your concerns with us. We have since arranged that you are contacted by our services team to assist you with the bonus status and we have also discussed the increase of premium with you.
We confirm that this matter is now resolved.
Kind Regards,
The Budget Insurance Team.
Budget Insurance's reply21 May 2020, 12:47
Official
Hi LuCharles,
Thank you for taking time out to discuss your concerns with us. We have since arranged that you are contacted by our services team to assist you with the bonus status and we have also discussed the increase of premium with you.
We confirm that this matter is now resolved.
Kind Regards,
The Budget Insurance Team.
Thank you for taking time out to discuss your concerns with us. We have since arranged that you are contacted by our services team to assist you with the bonus status and we have also discussed the increase of premium with you.
We confirm that this matter is now resolved.
Kind Regards,
The Budget Insurance Team.