Policy cancelled without a word

<p>I took out an insurance policy on my new car a few months ago, and although Budget was higher priced than their competitors, I went with them regardless because I had been a previous customer. I was under the impression that my insurance was sorted out and I was covered. Recently I discoverred that my insurance cover had been cancelled, information that was not emailed to me, a phone call or an SMS - it was simply cancelled and it reflected only on their portal.</p> <p> </p> <p>I do not make it a habit to log into my insurnace portal on a daily basis to make sure I am still covered, this is a service that I have a debit order set up on my account and I prefer to forget about it unti I need it. </p> <p> </p> <p>I find it utterly irrisponsible, unprofessional and ********* to simply cancel my policy without the courtecy of an email or a phone call stating that it is to be cancelled. The consultant that I spoke to when I innitially took out the insurance was in training and if they made a mistake on their side with my banking details, I am not the one that should be held in error and I would expect some form of communication to state that funding had not been received. </p> <p> </p> <p>I have tried to make contact and I have not been able to get through to anyone. At this point Budget is abou to lose a customer, permanently, and I will make sure that every social media I have access to will know about the terrible service and the fact that individuals risk their own peace of mind dealing with an Insurance company that simply cancells policies without communication.</p>