Please help Budget Insurance unable to deliver.

<p>My 2015 Kia was damaged in an accident on 14 October, 45 days later and Budget is unable to tell me when my car will be ready. They blatantly lie on why the assessor could not find the car after they instructed the tow company on where to tow the car. (2 week delay) The parts for the repairs arrived at the panel beaters 29 November. (2 week delay) They promised a rental 2 weeks ago but i had n letter saying the parts will be delivered on the 14th so i declined. Now they have to speak to a manger to see if I can get a rental. Incedently the manager was going to phone me 2 weeks ago.</p> <p> </p>