KK
Karabo Ken.karabo
1 reviews | Active since Jan 2026
12 Jan 2026, 14:31
Please assist us as customers and get rid of the welcoming Bot at the beginning of every call
Please assist us as customers and get rid of the welcoming Bot at the beginning of every call. It's the most irritating and frustrating thing to deal with. Speaking to a human being is much better and the reaction is much quicker. Please help
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Replies (1)0
Replies (1)
Budget Insurance's replyOfficial
12 Jan 2026, 14:37Hi Karabo,
Thank you for sharing your concerns with us. We understand that the welcome bot can feel frustrating when you want to speak to a consultant immediately.
Thank you for sharing your concerns with us. We understand that the welcome bot can feel frustrating when you want to speak to a consultant immediately.
The bot is designed to help route calls quickly and ensure you reach the right department without unnecessary transfers. However, we truly value your feedback and will share it with our team as we continuously work to improve the experience for our customers.
If you need assistance right now, please let us know and we’ll make sure you’re helped promptly.
Kind regards,
The Budget Team
Kind regards,
The Budget Team
Budget Insurance's reply12 Jan 2026, 14:37
Official
Hi Karabo,
Thank you for sharing your concerns with us. We understand that the welcome bot can feel frustrating when you want to speak to a consultant immediately.
Thank you for sharing your concerns with us. We understand that the welcome bot can feel frustrating when you want to speak to a consultant immediately.
The bot is designed to help route calls quickly and ensure you reach the right department without unnecessary transfers. However, we truly value your feedback and will share it with our team as we continuously work to improve the experience for our customers.
If you need assistance right now, please let us know and we’ll make sure you’re helped promptly.
Kind regards,
The Budget Team
Kind regards,
The Budget Team