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I contacted Budget insurance to claim for my phone that was damaged.<br> <br> The call centre agent was helpful, however, the service that followed was shocking. I was told I would be contacted by the supplier (V cell clinic) which I was. gutty by the name martin called to collect the phone.<br> <br> Phone was collected, repair was done, phone was returned with more wrong than good. I called to have the phone collected and rectified. After a good three weeks of ME calling THEM to follow up on the status of the phone AFTER having made payment I get told the phone is beyond repair and they can't fix it. When I asked why this hadn't been communicated to me sooner I got told they were following procedure and that same procedure will see to it that Budget will contact me to advise further.<br> <br> This is absolutely pathetic.<br> <br> I will sure be moving not only my business but my families too!!!