Paying for something I don't have for 6monts

Well , I never complain but this is extreme and this takes the cherry on the cake because this is now the second time this had happened . I am a client with Budget insurance , they offer the services with netstar car tracking . I have agreed and all sounds nice , so budget tells me that netstar will contact me for fitment of the tracking device . Now if you do not have the tracking device fitted within a month you premium will be alter so you wont be charged for the device .Me over here never received a call from netstar and got debited for it .The first time I waited 5months and paid for something I did not have , with loads of follow ups the one says I have to call the other one and so on and so on , everything is arranged and guess what the technician never shows up for the appointment , really got on my nerves and now I'm loosing my ........ eventually I got it fitted . Second time is now ,new vehicle and its been 2 months waiting for the call , 2 weeks ago they arranged for last week Wednesday aaaand the technican of never shows up yet again ... Im fuming . Today they phoned and arrange for the appointment the 22nd of march so another month im paying for something I DONT HAVE . I've asked both budget and netstar whats happening with the installments for the device and again on refers to to the other and you get the point ... I am fed up with this nonsense