Pathetic service,delays and excuses from budget insurance

I am utterly disgusted at the service received from Budget insurance company

Since July 2024 there has been a leak from upstairs coming downstairs into my lounge causing major damage,

They sent out 2 plumbers which gave 2 different reports and made it a waste water leak so they can avoid paying the claim, when we approached them again as the water isn't waste water(its leaking in my lounge if it was waste water it would b stinking), they then asked us to get our own plumber to give an assessment which was done at our cost which determined it was not a waste water leak, couple weeks later they sent out another plumber which did a test to check if it was waste water which again it was not waste water, all this time they are spending trying to avoid a claim (going on 7 months) our home is building mold which is affecting our health its causing my built-in cupboards to rott my clothes are getting Moldy in the cupboards, the leak down stairs is so terrible that we can't even sit down to wtv for an hour without our chests getting messed up causing us to feel suffocated and have difficulty breathing, half of our downstairs is moldy and peeling from the ceiling to the walls causing damage to my curtains and cupboards

This is our 1st time claiming and we are having such an issue, its causing damage to items that we worked hard for many years to have and its being damaged in a few months because of a company that is trying to avoid a claim, yet our insurance premiums go off on time every month

I have come to my witts end with budget and we need a way forward please assist us hellopeter, they seem to be finding every reason not to pay while all of our items are being damaged. We pay Insurance for the purpose of assistance and peace if mind but all budget is giving us is sleepless nights, our home is becoming a place we dont even want to be in anymore and the delay caused by budget is causing the house to fall apart which makes us wonder why we pay insurance if all they do is look for ways not to pay!!!!!