Pathetic service. Refused claim!!!!

Only giving this insurer a 1 star review because there is no option for a zero star rating.

Long story in short, this company refuses to approve your claim even though you pay your premium diligently every month.

My 50” Panasonic LED tv and JBL sound were damaged due to a power surge and Eskom’s wonderful load shedding (items were working perfectly fine before the incident). Was using these electronics when load shedding occurred. Woke up the next day to catch up on some TV, only to find out that the TV screen has a dark black border around it and no sound emitting from the sound bar.

Logged a claim with “Brilliant” budget and they came to collect my items for assessment. So after knowing full well of what had happened and me explaining the incident in detail, the “professional” assessors appointed by this “wonderful” insurer now state that the damage to my TV and sound bar have nothing to do to with the power surge and load shedding. The reason we take take these policies are to safe guard ourselves from unforeseen circumstances like these. So basically I am a little over R10k in the hole, with 2 damaged appliances and sorry excuse and pathetic apology from the manager who doesn’t even attempt to try and fix the issue.

Thanks Budget for your outstanding work procedure and assistance to loyal customers. Useless company with useless employees. Hope the same happens to you when you claim for your valuable possessions!!