1 reviews | Active since Jun 2019
Pathetic Service From Budget Insurance
Good day. I have received pathetic service from Budget insurance regarding the installation of a new geyser in my outbuilding. After the installation of the geyser, large amounts (a tub full) of water is leaking from the drain pipe, which I think Budget should pay me for all the water that has been wasted. I spoke to a Budget service claims consultant Hajara Ismail, who told me that the plumbing company that did the installation confirmed that the installation was correct, yet there is still water leaks from the drain pipe. I phoned budget again on the 24/06/2019 and this time Hajara tells me that the problem is with an apparent mixer tap which I need to change for the problem to be rectified. Firstly there is no mixer tap outside the building, and secondly why should that be the problem, considering the fact that the previous geyser I had never required me to change anything concerning my taps? Hajara then referred me to her manager who assured me that this will be looked into further. Till today I have not received a phone call from Budget. As a client of Budget, I should not be making numerous phone calls to get a claim resolved, which is totally unacceptable from a customer experience perspective. I am disgusted and appalled at such unprofessional service from Budget.
The Budget Insurance Team
The Budget Insurance Team
Thank you for discussing your concerns with us. As agreed, we have appointed another Service Provider to do a damage report so that we can establish what the issue is with the geyser and to find a solution.
Further, as discussed, we will investigate the service failures and address it on an internal basis.
Please accept our sincere apologies for the frustration this has caused.
Kind Regards,
The Budget Insurance Team.
Thank you for discussing your concerns with us. As agreed, we have appointed another Service Provider to do a damage report so that we can establish what the issue is with the geyser and to find a solution.
Further, as discussed, we will investigate the service failures and address it on an internal basis.
Please accept our sincere apologies for the frustration this has caused.
Kind Regards,
The Budget Insurance Team.
We are pleased to confirm that the necessary arrangements were made with the service provider to do the balancing today, this will stop the water from dripping.
As agreed, you will be in contact with our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Budget Insurance Team.
We are pleased to confirm that the necessary arrangements were made with the service provider to do the balancing today, this will stop the water from dripping.
As agreed, you will be in contact with our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Budget Insurance Team.