Pathetic Service from Budget Insurance

What a total mess, I've been a client for more than 10 years, but boy, how pathetic this service has become. 1st- sent from section to section re a tow truck complaint, was given emails to lodge a complaint, everything bounces back, tried about ten times. Lodge a complaint with Dispute Resolution section on 28/10/2024, still waiting for contact from them. THEIR POLICY states that a consultant will respond WITHIN 48- HOURS, 31/10/2024, nothing. Wasted time and money phoning them only to be told today, 31/10, that a consultant has not yet assigned to my complaint. This was the response from the consultant I spoke to late on 30/10/2024, who promised she will deal with it 1st thing in the morning, yet I spoke to her around 11:00, it must still be done. I asked her to request the Manager on duty, Peter Naude to call me, as he was on a "call", 14:55, his is still on a call, as no response This service provider does not care about its clients, time to move on